Support

BILLING SUPPORT

If you experience any problems with billing please contact either:
CCBill: https://support.ccbill.com
Epoch: http://www.billingsupport.com

Alternatively you can also contact us directly at customerservice@grooby.com


TECHNICAL SUPPORT

Recommended Media Players:

Windows Media Player: We always recommend Windows Media Player which can be downloaded for free from Microsoft.

VLC Media Player: We also recommend the VLC Media Player which takes less memory than Windows Media Player and is also compatible with Macs. The VLC Media Player can be downloaded from: Videolan.

You should also install the latest DivX Codecs in order to view the videos. These are also free to download.

If you experience a broken download, please delete the partially downloaded file from your computer, clear your browser cache and then try downloading the file again. You will not be charged any tokens for downloading the same file again.

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